How to provide exceptional service

The best in customer service requires a dedicated commitment.

Courtesy. Damien O’Riordan has been general manager of The Ritz-Carlton, Sarasota, since 2013.
Courtesy. Damien O’Riordan has been general manager of The Ritz-Carlton, Sarasota, since 2013.
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The best of the best customer service, says Damien O’Riordan, a 25-year veteran of the best in hospitality — The Ritz-Carlton — comes from a combination of constants.

 

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