Air in There

The smashing success at Louis Bruno's air conditioning company — from startup to $15 million in annual sales in three years, for one — masked deep issues that nearly destroyed the business.

The Naples-based company, founded as Bruno Air Conditioning, had the sales growth, combined with nearly 200 employees and some 7,000 customers across Southwest Florida. It hit those marks from 2012 to 2015.

Yet customer service during the rapid run-up in business cratered. Says Bruno: “There was a lot of pressure put on our processes.”