To the Core

Holding your team to high standards requires a coaching mindset

Here are three steps to hold your team accountable to high expectations — while honoring them as human beings.

By Kristen Lessig-Schenerlein, Hannah McGowan
| 5:00 a.m. November 1, 2024

Advice

Sarah walked into her office one morning and noticed the newest team member, Alex, was visibly distressed at his desk, head buried in his hands. Concerned, she asked, “Is everything OK?” Alex, with a trembling voice and on the verge of tears admitted, “I messed up the presentation for our big client pitch. I didn’t double-check my data, and now I feel like I’ve let everyone down."