Good crisis management key for major construction firm amid pandemic

Josh Christensen, the general manager for the west coast region for Suffolk, thought he and his team communicated with each other pretty well prior to the pandemic. With some $1.8 billion of construction work in various stages, knowing what’s what on projects, from Tampa to Naples, is a key part of his day.

But the pandemic pushed his team to new heights. “We’ve communicated better,” he says. “When this first started happening, as an executive group we met every single day, if not multiple times a day, to feel our way through this. That enhanced level of communication has stuck. That’s been a silver lining — we’re communicating way better and more efficient than before.”