Company stands out in competitive field by harnessing power of Disney-inspired customer service

Greg Wann has owned Homewatch CareGivers of Sarasota for nine years.

  • By Grier Ferguson
  • | 6:00 a.m. August 9, 2019
  • | 0 Free Articles Remaining!
File. Greg Wann, president and owner of Homewatch CareGivers of Sarasota, says the company does monthly surveys of 10% of the company’s clients and 10% of its staff.
File. Greg Wann, president and owner of Homewatch CareGivers of Sarasota, says the company does monthly surveys of 10% of the company’s clients and 10% of its staff.
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When Greg Wann worked in human resources for Disney, he went overseas for three years to help open Hong Kong Disneyland.

He had a mammoth task there: hire 5,000 people out of nearly 100,000 applications. Training, Wann says, is important. But one key lesson he learned is to select the right people in the first place. 

 

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