Raving Fans

Why it Matters: Dr. Larry Antonucci succeeded longtime top executive Jim Nathan as president and CEO of Lee Health in May. The nonprofit is one of the largest public health systems in Florida, with 1,426 beds spread through four acute care hospitals and two specialty hospitals, more than 1 million patient contacts a year, 13,000 employees and 4,500 volunteers.

After serving as COO for six years, Dr. Lawrence Antonucci was named president and CEO of Lee Health in June 2017. He spoke with the Business Observer in December about his goals for 2018 and the challenges the health care system must overcome to meet them.

What are your key goals for Lee Health for 2018?

We're really focusing on the patient experience, excellent clinical outcomes, coordinated care and continued financial viability. On the patient experience side, we're doing a lot of training about what's the difference between being satisfied and being wowed, the difference between being happy with the service and creating a level of loyalty where people really want to be part of your system.