New Sights

By John Haughey | Contributing Writer

Sykes Enterprises is often described as a “call center operator,” three flat words that evoke the boiler-room stereotype of headphone-affixed automatons chained to chairs in cubicles, reciting by rote the same script, phone call after phone call.

“Just a call center operator?” Sykes Director of Regional Communications and Public Relations for North America Kimberly Selph scoffs. “I'd say we have evolved exponentially from merely being 'just a call center operator.'”