Ten Tips for Improving Customer Service

The way your customers feel toward you is important. The more you show you care about them, the more they'll likely want to continue working with you. Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you, but will recommend you to friends and associates.

Below are some tips and suggestions for ensuring that you're treating your customers well.

1.) Be a good listener.
Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants. Do you know what three things are most important to your customer? Effective listening and undivided attention are particularly important on the show floor where there is a great danger of preoccupation - looking around to see to whom else we could be selling.