- December 15, 2025
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Peoples' attention spans are changing. More than ever, they don't like being put on hold; they just want an answer.
That's Aaron Kleinhandler's specialty.
“These days, people are used to instant gratification — they're able to go to the Web to get info,” says Kleinhandler, CEO of Oldsmar-based Spectrio. But the phone isn't going away, he says. “There's something about connecting with a human voice — the only way is through a phone system.”
