Smooth transition

Losing customers is one of the biggest risks of buying a business.

But when Jordi Tejero acquired CRS Technology Consultants in Cape Coral a year ago, he didn't lose one of his 400 clients. What's more, he's planning to build the local company into a national firm to help business customers manage technology.

The stories of botched acquisitions are legion, so Tejero's experience is a useful lesson for buyers of well-established existing businesses. The 39-year-old entrepreneur started planning for the transition with the company's previous owner, Carol Conway, in 2007.