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Tax collector's office cited for efficiency

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  • | 2:36 p.m. May 8, 2013
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PINELLAS COUNTY — The Pinellas County Tax Collector's office was named a 2013 Governor's Sterling Award winner, for accomplishments that include one of the best productivity rates in the state.

The office, run by Diane Nelson since 2001, reported 6,453 transactions per full-time employee in the 2012 fiscal year, according to a release. The office also had a 99% transaction accuracy rate and 99% walk-in customer satisfaction, where its courtesy, knowledge, cleanliness and efficiency outperformed other offices statewide.

The award will be presented to the office May 31 at the 2013 Governor's Sterling Award banquet in Orlando. Miami-Dade County Parks, Recreation and Open Spaces will receive the Sustained Excellence Award at the event, the release states.

“The Governor's Sterling Award winners reflect our focus of making Florida the best state in the nation to live, work and raise a family,” Florida Gov. Rick Scott says in the statement. “This award is the highest recognition an organization in Florida can receive for performance excellence. The Governor's Sterling Award process is an efficient and robust tool for all organizations that saves Florida businesses millions of dollars annually.”

The Pinellas County Tax Collector serves more than 917,000 residents of Pinellas County. It has six branch offices, where it collects more than $2 billion in taxes each year. This is the first time the office has won the Governor's Sterling Award.


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