Harvard recognizes hospitality program

Lee County recently got some kudos from the Ivory Tower.

Harvard University's John F. Kennedy School of Government recently recognized the Lee County Visitor & Convention Bureau's Guest First program as one of the most innovative government initiatives.

The Guest First program is a workshop geared toward helping hospitality employees and managers sharpen their customer service skills. More than 150 hotels, attractions and restaurants have participated in the two-and-a-half-hour workshops since the bureau started them in 1999. There is no cost to participants.