'Customer is always right' attitude fosters growth at Sarasota metal store

Stanley and Natalie Kinnett own two Metal Supermarkets retail businesses in Florida, including one with a 93% customer satisfaction rating.

By Elizabeth King
| 5:00 a.m. July 12, 2024
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Natalie and Stanley Kinnett own two Metal Supermarkets, one in Sarasota and another in Orlando.

Manatee-Sarasota

A husband-and-wife entrepreneur team in Sarasota has gained international recognition thanks in part to their customer service skills.

Stanley and Natalie Kinnett won the Franchisee of the Year award for their Metal Supermarkets store, near Sarasota-Bradenton International Airport. It is among 125 Metal Supermarkets across the United States, Canada and the United Kingdom. Toronto-based Metal Supermarkets was founded in 1985 with the goal, according to its website, to create a "metal distributor that would cater to small-quantity buyers and serve a wide and diverse range of industries."