A San Francisco-based tech company that’s using artificial intelligence to, according to a news release, gather key insights from conversational data has landed $6 million in a Series A funding round led by Florida Funders, a Tampa-based venture capital firm.
Dashbot, the release states, also received investments from Bessemer Venture Partners and roster of returning and new investors. The capital injection increases the company’s total funding, to date, to $14 million, and it will be used to meet sales demand and continue product evolution and development.
According to the release, Dashbot’s platform helps companies gather and make use of what’s known as “dark data” — customer communication that occurs during phone calls, online chats, social media interactions and other channels.
Because complex conversational data is raw and unstructured, Dashbot says, businesses struggle to make sense of it, use it to measure performance and return on investment and share it across different parts of their organization.
“We’re excited to continue scaling to meet the current demand with this new round of funding,” Dashbot CEO Andrew Hong states in the release. “Conversational AI adoption exploded with the pandemic across nearly every industry, and businesses were largely in the dark. Now, they can communicate better with their customers using AI.”
Dashbot says its data platform can “ingest, clean, store and process” any type of conversation data — such as from speaking to Alexa, talking to a customer service rep over the phone or typing to a chatbot on a website. The resulting insights can benefit a wide range of end users, such as data science and analytics experts, conversational designers and executives.
“Florida Funders is proud to support Dashbot and its innovations,” Florida Funders Partner Saxon Baum states in the release. “It’s no secret that organizing data is a pain point for many businesses and we’re thrilled to invest in a company helping enterprises understand and optimize this customer data.”