Want to get to a yes? Say no first, says one banking executive

Being upfront with customers helps build good relationships, says a longtime Florida banking executive. Picking up trash helps build even better relationships with employees.

Stefania Pifferi. David Druey has been involved with Centennial Bank since its 1998 founding in Conway, Arkansas. He’s now Florida regional president for the bank, which had $16.36 billion in assets through Dec. 31. Â
Stefania Pifferi. David Druey has been involved with Centennial Bank since its 1998 founding in Conway, Arkansas. He’s now Florida regional president for the bank, which had $16.36 billion in assets through Dec. 31. Â
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For David Druey, sometimes the best answer he can give a client is “a quick no.” Over his more than two decades with Centennial Bank, including the last several as the bank’s Florida regional president, he’s learned a fast response can help everyone move on to the next thing.

 

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