Want to get to a yes? Say no first, says one banking executive

For David Druey, sometimes the best answer he can give a client is “a quick no.” Over his more than two decades with Centennial Bank, including the last several as the bank’s Florida regional president, he’s learned a fast response can help everyone move on to the next thing.

‘Banks tend to string people along and then not get the loan done. To me if you can do the loan, great. But if you can’t do the loan, tell the person.’ David Druey, Centennial Bank