COVID-19 CEO update: Rita Lowman, Pilot Bank, Tampa

Working situation (working from home, office or both):

Over the past few weeks, Pilot Bank has opened its drive-thrus only, with the exception of the south Tampa office, which has no drive thru. This office has been opened from 10 a.m. to 2 p.m. Clients have been able to make appointments if they need to come into a facility and much has been completed through online banking. Our operations teams (loan, deposit, compliance, credit analyst and loan officers) have worked remotely. This has been successful. We are beginning to bring operational associates back after reconfiguring office space. However, we are being flexible with this scenario.