Hospitality sector chews on recruiting, retention solutions

According to Cornell University estimates, it can cost nearly $5,700, on average, to replace just one employee in the hospitality industry. And with turnover already high in that particular sector, HR spending can quickly get out of control.

That’s one of the many reasons why the University of South Florida St. Petersburg's Bishop Center for Ethical Leadership has launched a 16-week, online Hospitality Leadership Program designed to equip managers with the skills needed to recruit and retain talent in such a way that turnover is the exception, not the rule. The program also aims to prevent personnel churn at the top.