How to ... Deal with a challenging client

A positive outcome with a client has a lot to do with managing expectations on the front end of the relationship, says Josh Myers, owner of Sarasota-based Myers Painting LLC.

Myers should know. He's built a reputation among a diverse clientele from contractors to homeowners, in addition to hospitals and nursing homes.

Myers says approaching each client relationship with fresh eyes helps gauge possible challenges and plan accordingly. For one client, this might mean heightened communication; another could require stronger documentation.