Sykes recognized as innovator

Sykes Enterprises Inc. received a Recognized Innovator award from the Technology Services Industry Association (TSIA) at the group's worldwide conference in Las Vegas.

The success of the firm's new Online Support Communities product offering was central to Sykes' win. The product helps clients receive feedback from their customers. In some cases, clients saw a tenfold increase in customer interactions, according to Dan Hernandez, executive vice president.

In another case, the Online Support Communities reduced a client's customer unit cost per transaction by more than 86%, a release said.