Company reverses outsourcing to grow

Several Gulf Coast-based manufacturers have gone away from outsourcing production work overseas in recent months, concerned about quality issues.

The trend could now spill out to customer service-focused companies that do most of the work over the phone. At least that's the case with Vengroff, Williams and Associates, a Sarasota-based commercial debt collections and management consulting firm.

In fact, the company recently won two new debt collection contracts with Fortune 500 companies through a business pitch that included replacing jobs in India with Sarasota-based employees. “In reality, the performance [in India] just wasn't there,” Vengroff, Williams and Associates CEO Mark Vengroff tells Coffee Talk.