Veronica LeBlanc, 37

Veronica LeBlanc, overseeing the Gateway branch for Sanibel Captiva Community Bank, was waiting for a customer one day when he called, upset and nearly in tears. The customer, it turns out, ran out of gas on the way to the bank.

LeBlanc and a colleague jumped into action. They went out, bought a gas can and delivered fuel to the client. Although that’s not in the typical banker’s training manual, it’s why LeBlanc loves her job. “Being in banking, people think it’s the same thing every day,” she says. “It’s not. You never know who you will impact.”