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Tech company laying off 102 employees in Lakeland

InteLogix sent a letter to the state saying the cuts were in response to a client cutting back.

  • By Louis Llovio
  • | 6:00 p.m. November 29, 2023
  • | 2 Free Articles Remaining!
  • Tampa Bay-Lakeland
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Houston technology company InteLogix is laying off 102 people at its facility in Lakeland.

In a letter to state officials, the company says that the job cuts are due to the “elimination of work by (a) client” but did not give any other details.

And the company did not respond to a request for comment asking who the client was, if employees whose jobs were being lost would get any type of help with placement or severance and if any of its other employees are affected.

The letter was sent to meet federal Worker Adjustment Retraining and Notification requirements that demand companies give states notice when making job cuts.

InteLogix’s letter was unlike most sent to state announcing cuts, though.

Rather than providing a narrative about its plans and an expression of regret as most other letters do, InteLogix’s letter was made up of nine bullet points laying out minimal information — one point giving the company name, one the address for the office, one the contact person for questions and one stating that there was no union representation.

The information that was provided says that 98 account representatives, two trainers, one project manager and one unit supervisor are losing their jobs.

InteLogix, which until earlier this year was known as GC Services, is a business process management company that looks to “maximize human capabilities and leverage technology to create smart and integrated solutions.”

According to its LinkedIn profile, the company employs between 5,000 and 10,000 people.

In post on his personal LinkedIn page, CEO Mario Baddour wrote after the June 29 name change that the company “believes that the convergence of advanced technology and empathy is the future of customer experience.”

“This belief fuels our work as we strive to reshape the landscape, bridging the gap between people and technology,” he wrote. “Our mission is to put humanity back in technology and show the world that digital interactions can be personal, meaningful, and profound.”

The company says in the letter that the 102 employees’ last day is January 31 and that all job cuts are permanent.



Louis Llovio

Louis Llovio is the deputy managing editor at the Business Observer. Before going to work at the Observer, the longtime business writer worked at the Richmond Times-Dispatch, Maryland Daily Record and for the Baltimore Sun Media Group. He lives in Tampa.

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