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Managing 60 full-time employees and a team of contractors and consultants that flexes from 10 to 40, Luis Beaumier leads the information systems team for the $7.4 billion Medicare and Medicaid provider, WellCare Health Plans.
Beaumier’s team focuses on supporting WellCare’s existing business by building new technology that will drive additional revenue. He also works with the company’s executives to determine technology challenges and business needs.
Recently the team created a knowledge management and workflow engine tool that speeds up the process for customer service agents to answer questions while customers are on the phone. This helps ensure customer service agents have all necessary information at their fingertips, without having to call back or file a case, ensuring compliance each step of the way.
The information systems team is currently working on a new mobile app, which will be introduced to the public next year.
“Growing up, I used to love to break things and fix them,” he says. “Tinker and fix is part of my personality.” This trait drew him to the world of consulting with Accenture after graduating from University of Florida. As a consultant, Beaumier says he was able to work on something that was broken, such as a business process that needed fixed.
After Accenture, when he first started looking for a career in health care IT, one recruiter said to him: “You’re kinda young for this role. Come back when you have facial hair.” Beaumier chose not to come back for a second interview with the company.
According to Beaumier “age isn’t always the indicator” for talent. In his mind, “passion, fire and the drive to succeed will overcome any gaps,” in age or other factors. Beaumier stresses this when hiring for WellCare. He’s a firm believer that technology is only as good as the people who make it: “the actual hands on the keyboard, the brains,” he says.
— Traci McMillan Beach
City of residence: St. Petersburg
Birthplace: Tampa
Twitter handle: @LuisBeaumier, but you won't find me tweeting much. When it comes to social media, I spend my time following business news and colleagues on Linkedin.
Years on the Gulf Coast: I was born and raised in Tampa and have spent most of my years living in the Tampa-St. Petersburg area.
Marital status/children: Married with a beautiful 3-month-old daughter
Best place to network: You can network anywhere, but the best new relationships come from introductions made by people you know and trust. That said, I have had some really good experiences at some of the Tampa Bay Technology Forum networking events and happy hours. During several of those happy hours, I have made connections that led to great hires for my organization.
Coolest business experience: I have spent most of my career creating technology solutions, which is a fancy way of saying that I take ideas and turn them into tangible products that bring value to my customers. It's a process that has always been extremely rewarding for me. Recently, I have been working on business acquisitions and integrations, which is a complex business and technical challenge to pull off smoothly. It's cool to be able to say that I helped two disparate companies come together and become one. Because these projects are highly confidential, you also get the extra thrill of using code names, shadow teams, and secret handshakes.
Book you’re reading now: As a new dad, I have a stack of baby books that people have been giving me. Most are pretty bad, (the best one is “Home Game,” by Michael Lewis), and I've found that parental instinct and just getting my hands dirty are more beneficial than reading about fatherhood.
Two people, dead or alive, you’d like to have dinner with: My two grandfathers. I never had the opportunity to meet them, and everything I know about them comes from family stories. It would be a blessing to learn more about my heritage and family history directly from people who lived it first-hand.
Favorite techno gadget: This is a really hard one because I am a gadget freak. If I had to pick the one gizmo I get the most out of, it would be my iPhone 5.
Who would play you in a movie about your life: Robert Downey Jr., assuming the movie is about me after I am well past 40.
If I had a magic wand I’d: Do some good (you know, cure cancer, end poverty, settle the Apple-Samsung dispute), then have a lot of fun. That, and 25-hour days for everyone!
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