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Outback Steakhouse wins major customer satisfaction award — but who cares?

Tampa-based steak giant wants you to know it knows you don't care if it won a big award.


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  • | 4:15 p.m. November 15, 2023
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A Bloomin' Onion from Outback Steakhouse, which Outback promises to give for free if certain social media hashtags are used.
A Bloomin' Onion from Outback Steakhouse, which Outback promises to give for free if certain social media hashtags are used.
Courtesy image
  • Tampa Bay-Lakeland
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Outback Steakhouse says it ranked No. 1 in the 2023 American Customer Satisfaction Index survey for overall satisfaction, menu variety, and food and beverage quality.

The Australian American restaurant and steak giant, part of Tampa-based Bloomin' Brands, is using its award as the basis for a quirky, reverse-psychology marketing campaign that could be headlined: who cares? 

That's actually the first line of a press release: "Admit it: You don't care that Outback Steakhouse ranked #1."

 


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