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Image via Chargebacks911.com
Chargebacks911, a Clearwater firm that says it seeks to mitigate chargebacks from credit cards to consumers, agreed to a settlement with the Federal Trade Commission that the FTC says will prohibit the company from working with certain high-risk clients "and using deceptive tactics to stop consumers trying to dispute credit card charges through the chargeback process."
The settlement order, if and when it's approved, will require the defendants to pay $100,000 in civil penalties and $50,000 in legal costs to the state of Florida.
In a complaint from April 2023, the FTC and Florida state government charged that, since at least 2016, the "chargeback mitigation" company and its owners, Gary Cardone and Monica Eaton, used multiple unfair techniques to prevent consumers from winning chargeback disputes.
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